Effective Date: June 9, 2026 (Version 01) - Clarbonyx reserves the right to change the information offered on or via this website, including the text of these Terms, at any time. It is recommended to periodically check whether the information offered on or via this website, including the text of these Terms, has changed.

Company Name: Clarbonyx bv (BE 1037.498.340)

Registered Office: Poelkapellestraat 46D, 8650 Houthulst, Belgium

Contact: hello@clarbonyx.com

Article 1: Definitions, Scope and Acceptance

1.1. In these Terms of Service, the following definitions apply:

• (the) Company: Clarbonyx bv (with company number BE 1037.498.340).

• Client: Any natural or legal person with whom a (cooperation) agreement has been entered into via contract or written agreement (including digital communication platforms).

• Consumer: A Client who is an individual acting in a private capacity.

• User: An individual who makes use of the website www.clarbonyx.com.

• Services: All items that the Client can purchase from the Company. This includes the description of the assignment to be executed for the Client.

• Quotation or Offer: A non-binding proposal for cooperation through the delivery of services by the Company to the Client.

• Order: The written confirmation of the order placed by the Client with the Company.

• Agreement: The contract being constituted on the acceptance of the Order by the Company.

• (the) Store: The webstore for purchasing of services from the Company listed here.

1.2 These Terms of Service (“Terms”) govern the use of the website www.clarbonyx.com and the purchase of services or subscriptions provided by Clarbonyx bv (hereinafter "the Company," "we," "us") by means of the website www.clarbonyx.com. These terms also apply to all Quotations and Offers from the Company and service agreements with the Company that are established without use of the website www.clarbonyx.com, unless otherwise agreed with the client in writing. As such, these Terms apply to every Offer, Quotation, Order, Agreement, and sale-purchase of Services between the Company and the Client, unless explicitly described otherwise. These Terms apply to the entire composition of the Quotation, Agreement, or any other document drawn up between both parties.

These Terms of Service thus apply between the Company (Clarbonyx bv, a company registered in Belgium under company number BE 1037.498.340 whose registered office is Poelkapellestraat 46D, 8650 Houthulst, Belgium) and the Client and between the Company and the User.

1.3 By accessing the website, using the contact forms, or subscribing to the blog behind the payment wall, you acknowledge that you have read, understood, and agree to be bound by these Terms, unless a personalized agreement in writing is in place with the Company.

1.4 The Company may change these Terms. The most recent version as published on this webpage is applicable. In the event of amendments to the Terms, the Client will be informed. The amended Terms will take effect thirty (30) calendar days after publication on www.clarbonyx.com. If the Client objects within these thirty (30) days, the Terms from the time of the agreement will continue to apply until the end of the agreement, or take effect a maximum of six (6) months after the publication of the amendment.

1.5 By accepting an Offer or Quotation or purchasing Services in the Store or booking a paid meeting, the Client acknowledges having read and accepted these terms.

1.6 If the Company has allowed deviations from these Terms for a short or longer period, whether or not implicitly, this shall not affect its right to still demand immediate and strict compliance with these Terms.

Article 2: Description of Services

2.1 The Company provides specialized life science consultancy. The description of services and prices are established in the Quotation or Offer, Agreement or listing on the website in case of standardized services (e.g. via the Store). In case of conflict, the following hierarchy applies: 1) the Agreement; 2) the Offer and 3) these Terms of Service in combination with advertising of services on the website, unless otherwise agreed explicitly in writing. Generally, offered services in the Offer, agreement or listing on the website (e.g. the Store) exclude all forms of experimental work. No experimental or developmental activities shall be performed or outsourced by the Company unless explicitly specified otherwise in writing.

2.2 All services provided by the Company, including advice, reports, and blog content, are provided as an obligation of means (“middelenverbintenis” or “Best Efforts Obligation”). The Company shall perform its duties with the level of skill and care expected of a specialized professional in the life sciences sector but does not guarantee specific regulatory, laboratory or commercial results. The Company performs assignments to the best of its ability and according to current professional standards. This constitutes a best efforts obligation, and never an obligation of result. When explicitly agreed-upon experimental work is provided, this is always without guarantees of success.

2.3 The Client shall provide all necessary, correct and complete information in a timely manner. The Company may rely on the accuracy thereof. Decisions taken by the client based on the advice provided by the Company fall under the exclusive responsibility of the client.

2.4 The Clarbonyx blog is a subscription-based information service providing industry and science insights. Content provided on the blog is for informational purposes only and does not constitute specific technical or regulatory recommendations for any specific product or manufacturing process. Primary resources are provided in the blog posts and the reader has an obligation to do their own research and check the data behind the blog posts. The blog posts do not constitute personalized advice. As science and regulation evolve, blog posts might become outdated at some point after their posting. The Company does not commit to updating blog posts after their publication date.

2.5 In agreement with the Client, the Company uses Dutch or English as language for its services.

Article 3: Offers and Agreement

3.1. Unless specified alternatively on the Quotation or Offer, offers are non-binding and valid for 30 days. An Agreement is formed after the Client confirms an order in writing (for example via email, via placing an order in the Store on the website or by sending a purchase order) and after the Company accepts the Order or by the start of performance (execution of services). The Order is considered to have been silently accepted by the Company in case no written communication to the client is sent out within 96 hours stating differently.

3.2. Changes to an Offer or current assignment are only binding after written confirmation by the Company.

3.3 The Quotation or Offer or Store listing contains such information that it is clear to the Client what rights and obligations are attached to its acceptance, which are described, among other things, in these Terms.

3.4 The Company is not bound by price indications that are evidently incorrect, for example, in case of printing or typos. The Client cannot derive any rights from unlawful price information.

3.5 Prices and Offers drawn up in the context of an Agreement do not automatically apply to future Orders.

3.6 Prices may change after the initial Quotation if an Agreement is only drawn up for a part of a Quotation.

3.7 Prices are dependent on the timelines proposed in the Offer. When the Client requests expedited execution, this may lead to additional costs (rush fees).

Article 4: Professional Disclaimer

4.1 No Consultant-Client Relationship: Use of this website or communication via contact forms does not establish a formal consultant-Client relationship. Such a relationship is only formed upon the execution of a separate, written Service Agreement signed by both parties or the placement of a purchase order via the website or other means that is accepted by the Company. In absence of a Service Agreement, the acceptance of a quotation and terms mentioned on the quotation shall replace such an agreement.

The use of the website nonetheless leads to the applicability of these Terms to the User with regards to Terms of Use aspects specified in these Terms.

4.2 Technical Insight vs. Legal Advice: While the Company provides expertise on regulatory frameworks, the content provided is technical-regulatory in nature and should not be treated as formal legal counsel.

4.3 Quality of the website: The content of the website and all digital content from the Company has been compiled with the greatest care. Although the Company makes standard efforts to provide accurate, complete, and up-to-date information from sources deemed reliable, the Company makes no warranty, explicit or implicit, that the information offered on or via this website is accurate, complete, or current. The Company does not guarantee that this website will function without error or interruption. When links to other websites or third-party platforms are provided on any of Clarbonyx's platforms, this does not mean that they are recommended by the Company or that the Company vouches for the accuracy of the information. The Company accepts no responsibility or liability for the information shared on such websites. The truthfulness, accuracy, reasonableness, reliability, and completeness of information on such websites have not been verified by the Company.

Article 5: Invoicing and Payment Terms

5.1 Currency and Taxes: All prices listed on the website www.clarbonyx.com are in euro (EUR) and excluding VAT, which is calculated upon checkout. While our online store securely handles transactions worldwide, making it the easiest way to purchase from foreign currency countries outside of Europe, please note that Squarespace (who processes the checkout) calculates VAT automatically for private consumers (B2C). For EU-based B2B clients outside of Belgium, this may result in VAT being unnecessarily charged at checkout. If you are an EU business client, please provide your company name and valid VAT number during checkout when requested to do so. The Company will manually verify your details in the VIES database and promptly issue a VAT correction and refund if applicable.

All prices in other Quotations or Offers (e.g. via email) provided by the Company are excluding VAT and are in a currency agreed with the client. On request by the Client, the Company can offer services quoted in any of the below currencies:

• AUD – Australian Dollar

• CAD – Canadian Dollar

• CHF – Swiss Franc

• DKK – Danish Krone

• EUR – Euro

• GBP – British Pound Sterling

• ILS – Israeli New Shekel

• INR – Indian Rupee

• JPY – Japanese Yen

• NOK – Norwegian Krone

• NZD – New Zealand Dollar

• PLN – Polish Zloty

• SEK – Swedish Krona

• USD – United States Dollar

The selection of an alternative currency to euro has no bearing on the remaining provisions of the Terms of Service, including clauses regarding governing law and jurisdiction. Furthermore, the absence of a Client’s local currency from the permitted billing options listed above does not preclude the Company from entering into a business relationship with said Client; it simply necessitates mutual agreement on an alternative currency.

Unless otherwise stated, all prices are exclusive of VAT (BTW/TVA), which will be applied according to Belgian tax regulations. Any increase in the VAT rate in the period between the order and delivery shall be borne by the Client.

Payment shall be made to the Company's IBAN bank account number stated on the invoice or by usage of consulting credit if available.

Unless alternatively instructed by the Client, usage of existing consulting credit is the first method of payment considered, meaning that invoices will deduct available consulting credit first.

Alternative payment (processing) is only possible for orders made in the Store on the website and include the payment methods listed in the Store.

5.2. Consultancy Fees: Fees and payments terms for professional services are governed by individual project quotes or contracts or listings on the website, including but not limited to the Store. Generally, unless agreed or offered alternatively in writing, the standard payment period is 30 days after the invoice date.

When the requested services match the standardized offerings in the Store, a booking and direct upfront payment can be done in the Store. While certain services require 100% prepayment, others offer flexible payment options, such as partial prepayment combined with monthly installments. Any exceptions to the standard 100% prepayment upon order placement requirement will be explicitly noted on the specific product or service page in the Store. Clients are free to choose either full upfront payment or an installment plan, when available. However, the monthly installment options listed with our services in the Store are exclusively available for online bookings and payments via the website. Installment plans are not available for offline bookings. The default payment schedule for offline bookings is 30 days after the invoice date. Full payment or agreed installments for web orders must be made as shown at checkout in the Store. Deposits are intrinsically non-refundable and all payments per the payment plan agreed to in the Store must be made.

When a paid meeting is booked via Microsoft Bookings, an invoice for the scheduled session will be issued after the meeting. This also applies to no-shows if the meeting was not canceled at least 24 hours in advance. Payment must be made within 30 days of the invoice date, unless alternative terms have been explicitly agreed upon in writing. The Company can decline a booked meeting if no invoicing information is provided upon booking.

Paid meetings booked via Tinrate must be prepaid at the time of booking using Tinrate's integrated payment system.

Clients can choose not to book services (like consulting, packages or meetings) directly in the Store, but to send a separate purchase order to the Company that would be governed by the Service Agreement in place with the client. In absence of such Service Agreement, these Terms apply and payment by the Client to the Company for the delivered services shall be made no later than 30 days after the invoice date.

Quotations are always exclusive of additional costs incurred directly in the context of the Agreement, such as tolls, travel expenses, travel and accommodation expenses, parking costs, shipping costs, extra administrative costs, and costs charged by other third parties in the context of the agreement, unless agreed otherwise in writing. For example, the Packages in the Store include limited expenses as described in the Package description.

When a Quotation or listing on the website does not mention a specific payment period or no payment term agreement is in place with the Client, payment by the Client to the Company for the delivered products or services shall be made no later than 30 days after the invoice date.

5.3 Subscription Fees: Access to restricted blog content requires upfront payment via the website’s payment processor. Subscriptions are automatically prolonged unless cancelled.

5.4 Travel fees: The Client will reimburse the Company for reasonable, necessary travel and lodging expenses, subject to the Client's prior approval or request. When the Client purchases a Package through our Store, travel fees may be included in the listed price, as specified in the item description. For any expenses not covered by the Package, the Company will seek your approval beforehand, and payment will be due within 30 days of invoicing unless otherwise agreed with the Client.

5.5 Late Payments: For B2B transactions, according to the Belgian Act on Late Payments (2 August 2002), any invoice amount unpaid on the due date that is not disputed in good faith with a concrete protest within 14 days of receipt shall, without notice of default, automatically incur interest at the legal rate for commercial transactions plus an administrative recovery fee of € 150.00, without prior notice. The Company reserves the right to suspend services until all outstanding amounts are paid.

5.6 Indexing: Unless otherwise stipulated or agreed, the Company holds the right to index prices.

5.7 Objections if any to the validity or amount of an invoice must be submitted to the Company in writing, containing a detailed and reasoned explanation, within fifteen (15) working days from the invoice date. After this period, the invoice shall be deemed unconditionally and definitively accepted by the Client.

5.8 Digital billing: All invoicing, billing statements, and payment notifications under these Terms of Service shall be issued and delivered exclusively in electronic format (via email to the address associated with your account or through the user platform), unless otherwise explicitly agreed upon in writing by the Company. The Client accepts electronic invoices as sufficient and legally binding proof of billing. It is the Client’s sole responsibility to ensure that the email address provided to the Company is accurate, valid, and capable of receiving such communications, and to regularly check the spam or junk folders. If a Client requires paper-based billing, the Client must submit a formal written request to the Company. The Company reserves the right, at its sole discretion, to approve or deny such requests and to charge a reasonable administrative fee for the processing and mailing of physical paper invoices.

Article 6: Cancellation and Termination

6.1. Unless alternatively agreed, alternatively arranged in this article or alternatively required by law, all orders placed on the website with an order value below or equal to € 400.00 are non-refundable, even when the Client declines fulfillment of the order or does not provide the necessary inputs to the Company to fulfill the order.

6.2 Duration and Notice, B2B Orders: The specific duration, milestones, and notice periods for each assignment shall be determined in the individual Agreement or Quotation. All notices of termination or cancellation must be submitted in writing (including via email). Notice is only applicable to Agreements, and not Orders, which should be confirmed to constitute an Agreement. In case no notice period is specified, the following notice period applies based on the duration of the assignment:

• Duration less than 1 month: no notice period

• Duration 1 to 6 months: required notice period 1 month

• Duration more than 7 months: required notice period 3 months

6.3 Service Orders: If a Client cancels in writing a signed service order prior to completion, the Company reserves the right to invoice for all work performed, research hours logged, and non-refundable expenses incurred up to the effective date of written cancellation. If the Client terminates an assignment prematurely, or if the Company terminates the Agreement due to a breach or fault by the Client, a fixed compensation equal to 10% of the remaining value of the unperformed assignment or € 250.00 (whatever being larger), shall be due immediately, without prejudice to the Company's right to claim higher proven damages or the applicability of notice periods.

6.4 Immediate Termination: The Company reserves the right to terminate any agreement immediately and without notice in the event of the Client's bankruptcy, insolvency, collective debt settlement, liquidation, or persistent non-payment of undisputed invoices.

6.5 Digital Subscriptions:‍ ‍Clients may cancel their scientific blog or digital subscriptions at any time. Cancellation will prevent future automated billing cycles. However, no pro-rated refunds shall be issued for the remaining period of the current billing cycle, and access will remain active until the end of that paid period.

6.6 Right of Withdrawal (EU Consumer Law): In accordance with European consumer protection legislation, any applicable 14-day right of withdrawal for digital content or subscriptions expires immediately once the user accesses, streams, or downloads the gated digital content. Note: This provision applies strictly to individuals qualifying as consumers under applicable law and does not apply to corporate or professional clients.

Article 7: Confidentiality

7.1 Mutual Obligation: Both the Company and the Client agree to treat all non-public information obtained during the collaboration as "Confidential Information”, even after the assignment ends.

7.2 Data Protection: Clarbonyx bv shall implement reasonable technical measures to protect sensitive data shared via this website.

7.3 Exclusions: Confidentiality does not apply to information that is public knowledge, independently developed, or required to be disclosed by law or regulatory bodies (e.g., EMA/FDA).

7.4 Survival: Confidentiality obligations remain in effect for five (5) years following the termination of the relationship, unless alternatively agreed in writing.

7.5 Privacy: The Company processes personal data in accordance with GDPR and solely for the execution of the assignment. A privacy policy is available to the Client.

Article 8: Precedence of Specific Agreements

8.1 Hierarchy of Terms: These Website Terms of Service act as a general framework for digital interactions.

8.2 Specific Contracts: In the event of a conflict between these Terms and a specifically negotiated Service Level Agreement (SLA), Master Service Agreement (MSA), or Project Contract signed by both parties, the terms of the specific signed contract shall take precedence. When such specific contracts do not arrange specific aspects that are arranged in these terms, these Website Terms of Service govern these aspects.

8.3 Specific Quotations: In the event of a conflict between these Terms and a Quotation offered by the Company and signed or accepted by the Client, the terms of the specific signed contract shall take precedence. When such specific quotations do not arrange specific aspects that are arranged in these terms, these Website Terms of Service govern these aspects.

Article 9: Intellectual Property and Rights of Use

9.1 All content on this website, including text, graphics and logos is the intellectual property of the Company.

9.2 Users are granted a limited, non-transferable license to view content on www.clarbonyx.com for personal or internal business research. Reproduction or redistribution of blog content is strictly prohibited.

9.3 Ownership and Grant of Rights: All documents, analyses, methodologies, and advice developed by the Company (collectively, the "Intellectual Product") remain the sole and exclusive property of the Company. Upon full payment of all applicable fees, the Client is granted a non-exclusive, non-transferable, and perpetual right to use the Intellectual Product solely for internal business operations and regulatory compliance purposes.

9.4 Client Data Derivation: Notwithstanding the foregoing, where the Intellectual Product delivered by the Company is generated through the exclusive utilization of proprietary, Client-owned data, the Client shall be granted an exclusive right of use for internal operations and regulatory compliance purposes. This exclusivity of use does not, however, restrict or prevent the Company from developing similar Intellectual Products for other clients, provided such work is generated using independent or separate input data provided by those respective clients.

9.5 Subject-Matter Exclusivity: If the Client requires full exclusivity over a specific subject matter, scope of interest, or market segment, such terms, including any applicable premium fees, must be explicitly negotiated and mutually agreed upon in a separate written agreement executed by both the Client and the Company. Such an agreement may be established by explicitly listing the applicable exclusivity fees on the relevant quotation, which, upon formal acceptance on the basis set forth elsewhere in these Terms, shall constitute a binding agreement between the parties.

9.6 Transfer of rights, if applicable, only takes places after full payment of all outstanding invoices.

Article 10: Limitation of Liability

10.1 Exclusion of Consequential Damages: To the maximum extent permitted by applicable Belgian law, the Company shall only be liable for direct damage. Under no circumstances shall the Company be liable for any indirect, incidental, special, exemplary, or consequential damages (including, but not limited to loss of profits, loss of business, loss of revenue, loss of data, business interruption, missed savings, claims by third parties or reputational damage) arising out of or in connection with the use of the website information or the performance of services by the Company. In any case, the Company’s liability shall be strictly limited to direct damages resulting from its gross negligence, willful misconduct, or fraud. Liability is excluded for minor errors.

10.2 Liability Cap: The total aggregate liability of the Company for direct damages arising out of or in connection with the performance of services by the Company, whether in contract, tort (including negligence), strict liability, or otherwise, shall per event or series of connected events be strictly limited to 100% of the total fees actually paid by the Client to the Company under the specific assignment or statement of work that gave rise to the claim (in case of an individual event) or in case of connected events, to 100% of the total fees actually paid by the Client to the Company between the first and last event in the connected event series, with a cap of maximum twelve (12) months between the first and last event giving rise to the claim.

10.3 Insurance Override: Notwithstanding article 10.2, if the damage is covered by the Company’s professional liability insurance, the liability shall be extended to the amount that is actually paid out by the insurer for that specific case, increased by any deductible (own risk) under the insurance policy if applicable. Under no circumstances shall the total cumulative liability exceed the maximum coverage of the insurance policy.

10.4 Where an assignment has been declined or terminated by the Company and any prepaid fees for unperformed services have been fully reimbursed to the client, the Company shall have no liability whatsoever for any direct, indirect, or consequential losses resulting from the Client's inability to utilize the Company's services.

10.5 Any claim by the Client against the Company under or in connection with these Terms of Service or any specific assignment shall expire irrevocably and be barred twelve (12) months after the date on which the alleged error, omission, or fraud occurred.

10.6 The Client undertakes to indemnify the Company against all possible damage and all possible claims from third parties resulting from the performance of work by the Company within the framework of the Agreement.

10.7 Under no circumstances can the Company be held liable for the full or partial non-execution of its assignment as a result of limitations inherent to the subject of the assignment and/or limitations imposed by an authority that can reasonably be assumed to be competent.

10.8 The Company is not liable for damage caused by acts or omissions of third parties involved in the execution of the assignment, regardless of whether those third parties were appointed by the Company or the Client and regardless of the degree of severity of the blame attributed to this third party regarding the damage.

10.9 If for any reason the Services do not comply with the Client's Order, or show defects, the Client must, under penalty of forfeiture of rights, give notice in writing no later than fifteen (15) working days after the date of delivery of the relevant Services or deliverables, failing which the Client is deemed to have unconditionally and definitively accepted the services. The burden of proof for the aforementioned written and timely protest lies exclusively with the Client. There is no lack of conformity and/or any other defect within the meaning of this paragraph if (i) the defect is the result of accidents, negligence, or misuse/misinterpretation by the Client, or (ii) the Client was aware of this defect prior to delivery or should reasonably have been aware of it, and nevertheless agreed to it.

10.10 The Client indemnifies the Company against any claims made by third parties who may suffer damage due to the execution of the agreement, insofar as the occurrence of this damage cannot be attributed to the Company. If the Company is nevertheless held liable by a third party, the Client will assist the Company both out of court and in court and immediately do everything that can be expected of the Client. This includes providing all necessary information and cooperation to defend against claims brought or to be brought by the third party. If the Client fails to provide the necessary support, the Company can, without notice of default, take the measures it deems advisable. In this case, costs incurred will be charged in full to the Client.

10.11 If a claim is submitted to the Client by a third party stating that damage has been suffered as a result of the execution of the assignment by the Company, the Company must be informed of this immediately (within 2 working days).

10.12 The Client explicitly acknowledges and agrees that the Company’s directors, officers, managers, employees, and independent contractors act solely as performance agents (uitvoeringsagenten / agents d'exécution) for the Company. To the fullest extent permitted under Book 6 of the Belgian Civil Code (specifically regarding the extra-contractual liability of performance agents), the Client hereby unconditionally and irrevocably waives any right to bring any direct personal, extra-contractual, or tortious claim against any current or former director, officer, manager, employee, or representative of the Company for any acts, omissions, or faults committed during or in connection with the performance of Services, thereby opting out of the extra-contractual liability of performance agents to the maximum legal extent allowed. Any such claim must be directed exclusively against the Company itself, subject to the limitations set forth in this Article.

10.13 Website Use. The Company accepts no liability whatsoever for direct, indirect, special, incidental, intangible, or consequential damages (regardless of whether the Company has been advised of the possibility of such damages) arising in any way from, but not limited to:

• Defects, viruses, or other flaws in equipment and other software associated with access to or use of this website,

• The information offered on or via this website,

• The operation or unavailability of this website,

• Misuse of this website,

• Claims of third parties in connection with the use of this website.

To the maximum extent permitted by applicable law, the Company provides this website and all its content, tools, and services on an "as is" and "as available" basis without any warranties of any kind. The Company shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of, or the inability to use, this website. By using this website, you explicitly acknowledge and agree that the Company’s directors, officers, managers, employees, and representatives act solely as performance agents (uitvoeringsagenten / agents d'exécution) for the Company in the operation, maintenance, and provision of this website. To the fullest extent permitted under Book 6 of the Belgian Civil Code (specifically regarding the extra-contractual liability of performance agents), you hereby unconditionally and irrevocably waive any right to bring any direct personal, extra-contractual, or tortious claim against any current or former director, officer, manager, employee, or representative of the Company for any acts, omissions, errors, or faults committed in connection with this website, its content, or its performance, thereby opting out of the extra-contractual liability of performance agents to the maximum legal extent allowed. Any potential claim or grievance must be directed exclusively against the Company itself, subject to the limitations set forth in this Article.

10.14 If the Company should be liable, this liability is in all cases limited to what is regulated in this Article.

Article 11: Force Majeure

11.1 Neither party is liable for shortcomings caused by force majeure (e.g., war, terrorism, strikes, natural disasters, illness of the consultant, fire, telecommunication failures, riots, insurrections, floods, storms, explosions, earthquakes, nuclear disasters, or government measures such as lockdowns). Force majeure in these Terms is understood to mean, in addition to what is understood in legislation and jurisprudence, all external causes, foreseen or unforeseen, over which the Company cannot exert any influence.

11.2 If force majeure lasts longer than 3 months, either party may terminate the agreement without compensation. The Company retains the right to payment for services already executed or partially executed agreements.

Article 12: Execution of Services

12.1 The project begins once the Client issues a Purchase Order or an email confirmation to proceed based on a personalized Quotation or Offer or when an Order is placed though the Company’s Store and confirmed by the Company. By placing an Order via the Store or via email, the Client accepts these Terms of Service, unless modified by an alternative agreement with the Client.

All work will follow the agreed-upon Quotation regarding objectives and estimated timelines. Please note that start and delivery dates are estimates only. Any changes to the project scope may alter both the final price and the estimated completion date.

12.2 Any comments on summaries, reports, and documents must be formulated within 60 working days after delivery so that it remains possible to investigate the comment. Later comments will not be taken into account. Additional fees might apply to address comments provided after 10 working days after delivery. This is especially the case when comments relate to information that was not available at the time of delivery.

12.3 The Client is not authorized to transfer the legal relationship with the Company and/or the rights arising from it to third parties without written permission.

12.4 The Client shall deliver timely and correct information for the execution of the agreement.

12.5 If the Client or a User has a complaint, it must be submitted in writing to hello@clarbonyx.com. We do not accept verbal complaints.

Article 13: General Provisions

13.1 Proof: Parties accept the evidentiary value of electronic communication and signatures (PDF, email). The Client accepts that (i) electronic signatures that qualify as an advanced or qualified electronic signature under the eIDAS Regulation (Regulation (EU) No 910/2014) or (ii) scans of the signed signature page of the quotation or order form delivered via email in PDF format, will have the same evidentiary value as an original paper copy with a handwritten signature.

13.2 Severability: If a provision is invalid, the validity of the remaining provisions remains unaffected. The invalid provision will be replaced by a valid one that closely approximates the original intent.

Article 14: Governing Law and Jurisdiction

14.1 These Terms are governed by and construed in accordance with the laws of Belgium. This implies that the contractual relationship between the Company and the Client is exclusively governed by Belgian law, even if the obligation is executed fully or partially abroad or if the party involved in the legal relationship has their domicile there.

14.2 Any dispute shall be submitted to the exclusive jurisdiction of the courts of the judicial district where the Company’s registered office is located. The Client acknowledges that as such exclusive jurisdiction is given to Dutch-speaking courts, even when these Terms or the execution of services are conducted in English.